14 Sep 2016
SelfLube goes to great lengths in order to provide quality components and top-notch service to its customers. As an ISO 9001:2008 registered company, SelfLube is required to undergo an annual audit of its quality systems. This includes reaching out to customers asking them to participate in its customer satisfaction survey. So far, the feedback has been constructive and very positive.
The survey focuses on the following key areas:
"These particular areas and the responses we receive really help us pinpoint the things we are doing correctly as well as items we can improve on," explains Jordan Fifelski, SelfLube's Marketing Specialist. "We use this as a platform to construct a to-do list for the upcoming year of improvements, which is something we give special attention to. We do things well, but we are always looking to do even better."
Here is what some of SelfLube's customers had to say: